Judgment in the Workplace

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odracir72

Oddly, performance management accounts for just a small fraction of judgment at work. The rest of it comes from people who probably have very little to do with your day-to-day work.  OK, so maybe the people with whom you work directly gossip about your work habits behind your back, but that still only accounts for…maybehalf of the judgment that follows you around the organization.  The rest of it comes from people who probably have very little to do with you.  Ironically, it is quite possible that these people have the ability to influence how others view your contributions.  And, as a friend of mine put it today, the higher up the food chain, the more influence they have.

We need to acknowledge one very important thing: other people’s perceptions in the workplace IS reality
at least in so far as perception is how individuals experience reality.  What we subjectively experience becomes our reality.  We convey that subjective experience to others, passing along our version of reality.  Most of the time, however, we dont have the full story.  In fact, we often have far less than complete information.  And we judge all the same.  For example, if you stood on a street corner and observed an accident between two cars, you would judge the drivers.  One would be at fault, the other less so.  However, from your side of the street, you may miss the small child that caused both cars to swerve.  Just perceive a subjective reality and judge.

Our judgments are based on
 direct observations, of course, but they are also based on many other psychological and cognitive artifacts.  We judge based on archetypes: that person is a manager, and he acts like the model of all managers  We judge based on stereotypes: that guy is Hispanic, and Hispanic guys always do  We judge based on misinterpretation: that lady must be really angry because her face is red  We make these assumptions, and we gather them all together to create a story about a person, place, or event.  We then relay that story to others and, in turn, affect their judgment.  At work, that can be damaging to individual performance, to individual morale, and to individual careers.  Even worse, it can be damaging at a team and organizational level. 

Worse yet, judgments we pass on others and that others pass on us based on incomplete or erroneous information can become part of how
 performance in the workplace is formally evaluated.  We might find ourselves listening to feedback our direct manager is giving us that is based on some other persons casual observations of us.  Often, these are people with organizational influence.  We seldom hear about that kind of feedback from the general workforce, peers or not.  Its always a senior leaders perception that we are told is more important to manage. 

The problem is that performance management should be between an employee and their 
direct manager or leader.  Career management and perception management arent bad things, per se, but they should be addressed independent of performance.  In fact, if youre in a position of leadership, set up a career coaching session or a perception management feedback meeting.  Handle those things separately.  Make performance management about what someone does and how they do it.  Base it on criteria that are as objective as possible.  Make it about you and the person you are accountable for leading.  Incorporate feedback from others when it makes sense, but make sure it is focused on performance, on delivery, not on casual perception.

H
onor your commitment to those you lead by making performance a part of your relationship with them, not just an item on an annual checklist.  And, to the best of your abilities, protect your relationship with your reports by shielding them from the judgments of others.  Especially others at the top of the food chain.

In the Name of Anthropology, I Reclaim Culture!

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odracir72

Today, I determined that the word “culture” is a four-letter word.  I spell it like this:

CLTR

Well, it’s a four-letter word in corporate-speak.  I don’t want to hear it anymore.  As an anthropology major, the use of the word “culture” at work is now officially offensive.  It is a shortcut, a catch-all.  It’s the ultimate scapegoat.  It’s a platitude.  It has lost meaning.  It’s like “synergy.”  That was once a cool word.  Now…not so much.

We need a new word.

I nominate the word “behavior” as the replacement for “culture” for use in all corporate environments.  I reclaim “culture” on behalf of all those who love the anthropological disciplines.  For everyone who struggled for a less-diluted word whilst writing an ethnography, here is CULTURE in all her former glory!  You can have her back.  Take good care of her.  Reform her.  Love her.  Respect her.  Use her responsibly.  

In corporate speak, when we say “culture” what we are really mean to say is “behaviors.”  For example, “Our corporate culture resists outside pressures” can be changed to “Our corporate behaviors resist outside pressures.”  Or “Resistance to change is part of our culture” can be changed to “Resistance to change is one of our behaviors.”  Catch phrases are great for marketing, but they often blur the lines of the truth.  That’s where we get into trouble.  Words like “culture” hide what we’re really trying to say.  That’s the danger of an analogy: you run the risk of losing the original meaning.  That’s what happened with “culture.”

You don’t need fancy punctuation for behaviors.  There’s no analogy.  A behavior is a behavior, period.  It is something that someone does.  It’s deliberate.  It’s personal.  It’s what YOU do.  It’s not some amorphous, undefined…thing.  No analogies.  Live up to what you do.  Own what you do.  Take accountability for what you do.  What you do…your behaviors.  

There, now try using behavior in a PowerPoint deck.  I DARE you.

Am I Successful in My Work?

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odracir72

I think we should all ask ourselves the quintessential working-stiff’s question: am I successful in my work?

How on EARTH do you answer that question?

You sure as heck aren’t going to find your answer in your boss’ evaluation.  Yearly evaluations…I don’t even know where to start with that concept.  I don’t know about any of you, but the only “real” year is the 360-something days it takes the Earth to revolve around the Sun.  Even that year is flaky.  The idea that what I do at work somehow begins and ends on a date on a calendar…wow.  Who was the first guy to think THAT one up?  Thanks, dude.  Whoever you were.

You aren’t going to find it in a metric.  You aren’t going to find it in a stat.  You aren’t going to find it in any mathematical equation or objective measurement.  Existence and reality are not objective, so why should a concept as esoteric as being “good” at something be objective?  It’s subjective.  By definition, anything that is subjective is completely dependent on the interpretation of the observer, the reporter, and the audience.  Sometimes, they are all the same person.  That makes evaluation a little less complicated.  But even that is screwy.  Think about how hard we are on ourselves.  Think about how irrational we are when we evaluate our own work.  No critic is as harsh as the one in the mirror, no?

If we are to measure our worth in terms of the amount of revenue we generate…well, let’s just say that we don’t have to look to far to see how crappy a criteria THAT is.

So, how do we determine how successful we are at our work?  I can offer only one approach: measurement against goals.  And I’m not talking about somebody else’s goals.  You know the saying: liars always figure and figures always lie.  By all means, meet the objectives your employer sets before you.  That’s a good way to keep your job.  Well, at least it helps.  But, in addition to those goals, set your OWN goals.  Set goals that are personal, that mean something to you.  There are many tools out there that can help you figure out how to set and track goals.  Marcus Buckingham’s books come to mind; “Now, Discover Your Strengths” and “Go Put Your Strengths to Work” are just two.  There’s also www.bestyearyet.com.  The first round is free, but you have to pay for the rest of the package.  The free part is good, though, because it gets to the root of where I am going with this: figure out what makes you tick.

If you can figure out what makes you tick…what motivates you to do what you do…then you are on to something.  You’ll be headed down the path to personal empowerment and freedom if you can dig deep and find the source of your joy.  I know…it sounds cheesy.  It is cheesy.  But it is also true.  You may find your answer quickly; you may spend the rest of your life looking for your answer.  Regardless, taking that first step changes everything.  I promise.  Oh, the process of self-discovery can be painful.  It can be ugly.  It can be…discouraging, to say the least.  But when you begin to align what puts food on your table with what puts joy in your heart (even a hint of it), you are on the path to living a much more fulfilling, much more peaceful life.  

And every last person on this planet, on some level, wants to live a peaceful life.  All of us who can pursue a peaceful life owe it to all of those who believe that they cannot live in peace to find that path for ourselves.  Find your path, share your joy, and inspire at least one other person to find their own true path to joy and peace.

That is how I measure success in my work.

What Am I Going to Do This Week?

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odracir72

 It’s Sunday night.  I just finished watching HGTV’s “Design Star.”  Antonio Ballatore won.  I was hoping that he would.  On the surface, the outcome of the contest really doesn’t seem to be something that will alter the course of human history, but…you know…you never know!

It doesn’t take a major event to change things on a massive scale.  It’s quite possible that the very small can alter the very large.

That is why I sit down every Sunday night and write.  Writing on Sunday opens me up to the coming week.  It begins a routine that will continue into the new week.  It honors a commitment that I will keep each night of the new week.  It is the way that I ask myself, “What am I going to do this week.?”

Routines and habits are some of the ways we organize our lives.  I used to think of words like those as “four letter words.”  I was too cool, too unpredictable to fall into those traps.  It takes time and some experience to realize that routines and habits are simply mechanisms of behavior.  They are tools we can use, once we are conscious of them.  They can be leveraged to our advantage.  They can help us modify our own behavior to help us move our lives in a direction that aligns more closely with our core values.  There are others.

For me, something simple like writing on a Sunday night helps create a sense of momentum that moves me into the new week.  I’ve pretty much mastered the art of preparing for the coming week.  Now, I just to start answering that question I posed earlier: “What am I going to do this week?”  

Time to move from day-to-day into something just a little bit bigger.

One step at a time.

9/11

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odracir72

 I stayed home the day it happened.  My wife hurt her back the night before.  She needed me to stay home and take care of our newborn son.  He was just a few months old.  I saw the story of a “commuter plane” that apparently had crashed into one of the towers of the World Trade Center.  Nobody was sure what it was, what had happened.  There was just that plume of smoke.  A helicopter was flying around the tower, focusing on the smoke.  The feed was live.  I can’t recall the channel that I was watching, but I remember clearly standing there, attentively watching the television.  I am, after all, a New Yorker.  

I held my son in my arms; he’d woken up for a feeding.  I normally turned the TV on when I fed him.  I kept the volume low, of course, but I watched some times to keep myself occupied.  He often fell asleep in my arms, which is what he had done that morning.  He slept peacefully and quietly in my arms.  The tower with the plume of smoke was in the foreground, and the helicopter slowly panned around the building.  The second tower was behind the first, slightly to the right.  Then, out of nowhere, that second plane came, low and fast…

What have we learned in eight years?  I am not sure.  There is a video for a song called “War is My Destiny” on YouTube (http://tinyurl.com/mo4rk4).  It is a violent, vicious, brutal video.  But the story sums up what I believe we need to know.  The essence is this: revenge against acts of violence will breed the need for further revenge and more acts of violence.  It is a cycle, an ancient cycle that repeats itself throughout human history.  It pervades the history of the Middle East.  There are examples of it in the Bible.  It fed the war machine that consumed the Greek city states, Sparta, and Persia.  It is chronicled in myths and legends from around the globe.  It is a cycle that, by now, we should be able to see clearly.  Yet, as a species, we seem to ignore it…at least some do.  And it is those few who keep the cycle going.

There is no room for revenge or hatred or blood-lust in my heart.  I only have room for compassion, love, and a strong desire for peace.  I am sure that I am not alone in this.  There are many people on this planet, and many more of them would see this cycle end than see it continue.  Perhaps we will find our voice some day.  

I can only hope that my son never experiences a 9/11 like the one I did…like the one we all did.

A Word About Anger

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odracir72

In order to be angry, you have to be bound to a particular position or opinion that is in jeopardy.  Anger is often a response to a threat to our essential need to be right.  It isn’t anger that takes people over.  It is the need to be correct, to be redeemed, to be superior that consumes us in those moments when we succumb to this darkest of emotions.  Anger is just a symptom of something else that is eating away at our souls.

To stay angry, you have to be committed to your position.  You have to be obsessed with your correctness.  You have to be dedicated to emerging victorious over the opinions and views of others.  But the perceived wrongs upon which we become fixated can be buried deep if left unresolved.  The anger may subside.  We may superficially appear to have gotten past the momentary flare-up.  The reality, though, is that negative emotions buried under the surface will slowly erode the foundation of who we are.  Like a fungus or a plague, they will envelop and engulf us, rotting us from within.  Then, with little provocation and with seeming randomness, the unresolved issues come percolating to the top, and we reveal the extent to which the hidden injuries have affected us by displaying anger.  

My unsolicited advice to you is to embrace your emotions when they hit you.  Feel the anger of the moment.  Embrace it.  Allow it to reveal itself fully.  Then, consider the “why” behind your anger.  Consider what it would mean to your essential, spiritual self if you simply accepted the wrong against you as a manifestation of someone else’s hurt.  The vast majority of the time, the things others do to make us angry are much more about that other person than about us.  Understand that it is THEIR pain to deal with and that the wrong is their attempt to transfer that pain, to suck you into their misery.  Don’t allow yourself to be a victim of someone else’s injured, angry ego.

Someone gave me the following advice:
  
Focus on the injury
Send it your purest, most sincere love
Tell it that you are sorry
Ask it for forgiveness
Thank it for the lessons that it taught you

Then, release it.

Love is more powerful than hate.  Compassion is more powerful than anger.  Love and compassion directed at the self are the highest sources of healing.  

As with all healing, it begins with our attitude towards ourselves.

Everywhere But Right in Front

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odracir72

 “Life can only be understood backwards, but it must be lived forward.” –Soren Kierkegaard

Better yet, life must be lived in the NOW. The past does not exist, and the future does not exist. Both are mental constructs that are used to envision and describe states of being other than the NOW. They are illusions. Neither can be sensed in the present moment. They can only be glimpsed in their ephemeral, nebulous form. In focusing forward or backward, we deny what is right in front of us, what IS.

Fixation on past and future imply that both or either are better than living in the present moment, the NOW. How can that possibly be?  Fantasy is better than reality?  I cannot fathom this.  Yet, I fall into the trap all the time.  The possibility of what may come can never be more glorious than the here and NOW.  The memory of what was or could have been can never be more delicious that the experience of the present moment.

I had this very conversation with my oldest son the other day.  He soaked in the concept.  He had been angry at himself for messing around too much with a friend of his at school.  They had been warned, but they could not “help but keep talking with each other.”  So, they were separated.  My son was beside himself.  It had ruined his day.  He told me, “I’m so mad at myself for not listening to Mrs.Smith.”  He paused, then asked, “Dad, what was the Universe trying to teach me today?”  

Great question.  I thought for a moment.  I responded, “Perhaps the Universe is trying to teach you to not beat yourself up for something that has already happened and cannot be changed.  You are missing out on this time with your family because you are thinking about what is already done and allowing it to poison the present moment.”

He considered that.

I added, “When you are at school tomorrow, make sure you are present enough to think about how you want to spend your day with your friends.”  

He smiled.  “Thanks, Dad,” he said.  “I think that helps a lot.”

By our very human nature, we contemplate the past and plan for the future.  We always do so at the expense of the moment.  The best times of our lives are not the moments we spent remembering other moments.  The best times are those for which we were fully present.  That’s ironic, isn’t it?  Consider that we might have more memories if we just stopped remembering so much.  And if we spent less time looking forward to things that may or may not happen tomorrow, we might find that cool things are happening right now.

We miss out on a lot when we look everywhere but right in front of us.

Dolares Americanos

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odracir72

It can’t be any more clear to me that the true nature of existence is masked so thoroughly by all the insanity in which we have chosen to submerge ourselves. Someone close to me has the opportunity of a lifetime, an opportunity to pursue what she KNOWS is her calling in life. It will cost her thousands of dolares americanos to do so.

But…can you put a dollar amount on spiritual fulfillment? On service to humanity that aligns to the core values of your soul? If you could pay $20,000 USD to get into Heaven, wouldn’t you do it? Twice that amount? Three times? I don’t mean to be sacrilegious. I simply mean to point out that there is no amount of money that we wouldn’t pay in order to achieve spiritual realization. Who cares about a few thousand dollars?

Easy to say, of course, in certain circumstances. My point, though, is that aligning heart and soul in service to humankind is not something that has a monetary value. It transcends legal tender. If it means that my loved one has to work a little harder to push imaginary numbers from one place to another in order to satisfy an organization’s need to acquire funds, then so be it. When we are all ground to dust, it won’t make a difference, anyway. So, with some planning and fiscal responsibility, this issue of money can be all but eliminated.

And that brings us back to the opportunity itself. Most of the things that matter in life can be achieved and experienced without spending a dime. Some require a nominal fee. Others might cost quite a bit more, but they are no less “worth it.” And we often get hung up on the specific event we want. That’s a matter of the ego. Once we get beyond that, the Universe will provide precisely the opportunity we need to move us down that path towards further enlightenment.

Sounds like New Age hooey, I know, but it’s true. Spiritual fulfillment and achieving life’s purpose are not tied to the world of form and the ideas that we and others hold about the value of a dollar. If we can look beyond that, then we can have everything we need. Like Cheryl Crow once sang, “It’s not having what you want, it’s wanting what you’ve got.”

Amen, sister.

The Mastodon Effect

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odracir72

Imagine that you’re a dude. You’re a prehistoric dude, hanging out with your tribe. You are dressed in animal hides, many of which you procured yourself. You’re pretty good at making scrapers, small stone tools that are used for scraping the flesh off of animals skin and scraping bark off of trees. You make your own scrapers, of course, because you’re old enough now. Not only that, the tool is customized to your grip. They just work better when you make them yourself.

You used a scraper when you fashioned your spear. A scraper helped peel the bark off of the long branch that eventually became the shaft of the spear. You took great care in removing the bark. You made sure that the bark came off in long, thin strands. Your grandmother showed you how to make a kind of rope by braiding strands of bark together. You made a rope and used it to affix the tear-drop-shaped stone to the business end of the spear. You split the end of the branch and wedged the round end of the stone in it. You used the thin rope to secure the stone in place. This spearhead itself was made by using a smaller stone to knock flakes off of a larger stone. You took your time and created the shape you wanted. All along the edge, you flaked the stone on both sides. You made sure the edge was sharp. The spearhead ends in a sharp point. The point can pierce tough skin, and the edges open the wound wide.

Your spear is a precision weapon, and, in your expert hands, it is deadly.

When the sun rises, you and several of the hunters in your tribe set out on a hunt. Today, you mean business. Today, you will take down a mastodon. You are scared. But it is a fear that you have overcome before. It is… exhilarating. With your emotions in check, you and your tribesmen are singularly focused on the task at hand. It has been so for many hunts before, and it will be so for many hunts to come. The hunters who came before you had this skill, and your bloodline will give rise to many men to come who will also share this ability.

Concentration. Focus. Single-minded determination to take down one of the greatest mammals that ever walked this Earth.

So, if you want to know why I can’t multi-task like my wife can, blame it on my ancestors…the hunters who came before me. Men just didn’t have the luxury of being all distracted during a hunt. I can’t help it if the men who came before me weren’t picking berries. I’m just a victim of The Mastodon Effect.

Impermanence and the Skunk

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odracir72

I get that nothing lasts forever. That’s an easy to understand. Shit breaks. Gotcha. But…what exactly am I supposed to do with the concept of impermanence in a spiritual sense? I think it’s supposed to help me in my pursuit of further enlightenment, but all it has really done is given me a headache.

The “I” that I think I am is really just an ego that is experienced by the consciousness that is the true “I.” My consciousness is a piece of the source manifested in this physical body. It will return to the source once this body has expired. The false “I,” the ego, will cease to exist, and it will be as if it never existed.

Or something like that. I don’t know. All I know is that a skunk started visiting my yard a few weeks ago. I wonder if that really does have anything to do with walking the talk.